Anti-spam policy
mail2grow and its partners work closely to reduce and eliminate the occurrence of SPAM or UCE.
mail2grow has implemented various policies, procedures and technology to prevent would be spammers and their unwanted email including:
- Terms of Use that prohibits the use of mail2grow for any illegal purpose including the uploading and sending of unsolicited commercial emails (UCE).
- Advocates the use of permission based marketing throughout customer acquisition processes and via monthly education programs.
- Adheres strictly to the National Privacy Policy.
- Encourages the use of system tools for confirming subscriptions.
WHAT IS SPAM
Spam is the delivery of unsolicited commercial email that has not been requested by the recipient.
TECHNOLOGY USED TO ENCOURAGE PERMISSION BASED MARKETING
Web based forms
Web based forms are dynamically generated by mail2grow to help users collect and identify individual subscribers. Users are encouraged to display their Privacy Policy on these forms and be specific about reasons for collecting information at the time of collection.
Confirmation Emails
When a person subscribes to a web based form, the system can automatically send the new subscriber an email asking them to confirm their subscription. This is commonly termed double opt-in.
Once the subscriber has confirmed their subscription, mail2grow logs the time and date of confirmation next to the original registration time and date stamp. Each confirmed subscriber is then identified by a confirmed subscription icon throughout mail2grow.
Existing subscribers, that may have been manually uploaded, can be sent an email with a 'Please Confirm Your Subscription' link.
Search for Confirmed Subscribers
mail2grow provides advanced search functions that enable the user to define search queries including searching for all subscribers that have confirmed their subscription. This enables the user to then send to all confirmed subscribers.
Unsubscribe Link
All emails sent from mail2grow have, by default, an unsubscribe link at the bottom of each email. When someone unsubscribes, they are automatically removed from the database. The account holder is also notified so they can remove unsubscribers from any other database they may appear on.
OTHER CONTROLS
Bounce Management
This function encourages proper bounce management and defines bounces in layman terms of either Permanent or Temporary. The account holder is given the option to manage these bounces independent of system directives.
Send to A Friend
This function allows the account holder to encourage subscriptions by recipients forwarding on the original message. This referral method encourages the rapid building of databases of opt-in subscribers. This method attaches the persons email address and name to all forwarded messages with a reply email going back to the original sender. Permission is still required to send information to these people.
Screening
mail2grow screens unusual activity within the mail2grow system. Screening includes automatic notification to mail2grow administrators in the following instances: the uploading of databases over 10,000 at a time, accounts that at any one time hold more than 20,000 email addresses, multiple credit card refusals, email campaign information (email address used, specific words used in the subject or content) and IP address of the account holder. In each instance the account is investigated for illegitimate activity and appropriate action taken.
Privacy
A recipient of a mail2grow email will only be able to see their name and email address. No other information is provided regardless of the number of emails sent.
mail2grow also takes your privacy very seriously. Click here to read the Privacy Policy.
Education
mail2grow and its partners provide educational seminars, email tutorials and online archives that include best practice for email marketing. To register your interest in any of these programs, please complete the enquiries form.
COMPLAINT HANDLING
mail2grow has been recognised for its outstanding service to customers which includes being direct about anti-spam measures and how these are handled.
The following outlines this process:
1. When a complaint is received, the account holder is notified immediately that they have received a complaint from a subscriber.
2. If the subscriber is known, mail2grow will instruct the account holder to immediately remove the subscriber.
3. If the account holder claims to have permission to send to the complainant, evidence must be forthcoming.
4. If no evidence is available, the complainant will be removed immediately from the account holders database.
5. After a complaint is received, the account holder will be educated on best practice to mitigate further incidence. The account holder will be flagged as having a complaint against it and the details of that complaint recorded.
6. If the account holder passes a minimum threshold of complaints, the customers account will be de-activated or terminated. Legal action may also be initiated in accordance with the Terms and Conditions of Use.
mail2grow acts in accordance with the National Privacy Policy and encourages all customers to understand their local legislation and that of where their subscribers are located.
mail2grow encourages persons who believe they have been sent spam, by an account holder using mail2grow, to contact the sender, where known, and / or report your complaint directly to us.