FAQ's, Tips and News
Our FAQs will help you decide if mail2grow is right for your business. (If you are looking for support, training, or integration information please choose from the menu on the left or our Services)
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Q. Do I need a website to use mail2grow? |
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A. No. You will, however, need a web site to host the form that collects new customers for you from your site. If you have no website and you collect your data from other means then you can upload your contacts into mail2grow and send Email and SMS directly to your contacts without the need for a site of your own!
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Q. Is this system complicated? |
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A. We have ensured that this is very friendly for new users. When you first use the system you will find the Wizard (it really is magic!) will guide you through every section of the site, explaining each function as you use it. After you use the Wizard a few times you'll know it backwards.
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Q. I have no experience with computers. Will this work for me? |
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A. If you know your business and what you want to achieve from it you do not need any specialist knowledge to use mail2grow. We test all features to ensure they are easy for you to use. You can also use the Wizard that will take you through every step of creating a database through to sending an email.
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Q. What do I need to use mail2grow? |
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A. You need a modern PC with Internet Explorer version 5.5 or 6 or Mac with Firefox browser. You can use the system from any location in the world as long as there is a reasonable internet connection.
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Q. Am I locked into anything with my free trial? |
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A. No! Try the system from start to finish completely free for 30 days without obligation.
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Q. Are their any restrictions on the trial? |
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A. The only restriction is that you can send a maximum of 20 emails per send or a total of 6 SMS within the 30 days. SMS are restricted further due to the cost attached to sending these via our gateway provider and we limit them for trial purposes. Both formats are completely unlimited when you sign as a full customer and we offer scaled discount on all bulk mailing.
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Q. What happens to my test newsletters when my trial ends? |
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A. If you upgrade to a full account all data and newsletters in your trial will be retained. IF you need more time to test the system please contact us before the end of the trial period so we can extend the trial (this will ensure you do not lose any test emails or data).
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Q. I am coming to the end of my trial, could I get a few extra days to finish up? |
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A. Contact your Account Manager who will organise some extra time for you or upgrade your account to full status.
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Q. How do I upgrade? |
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A. Click the upgrade button within the account section. Your account will be in a state of pending until we send our service agreement to you and finalise and receive back your completed account details.
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Q. Is there a minimum contract? |
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A. Yes the minimum contract is 6 months. You need 6 months to give e-Marketing a go! Once your 6 months expires, we continue with you on a month by month basis as you need the service. The minumum contract amount for 6 months is just $174.
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Q. Is their a set up or up-front fee to be paid on joining? |
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A. No. We will bill you one month after sign up. See Pricing. If you require some customer newsletters to be designed specifically for your business click here Get Started.
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Q. What forms of payment do you accept? |
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A. Direct debit from your bank or building society; we also accept all major credit cards. We use EziDebit Australia as our payment processor and will send you a form which we will require you to sign and fax back. We have found this to be the most reliable and secure; we are currently looking at online payments as an option so this may change in the future.
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Q. Is their any limit to how much email or SMS I can send at one time once I upgrade? |
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A. No. Though we encourage responsible use as too much contact can be more detrimental than not enough! Strike a balance with your customers and they'll come back for more.
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Q. Will you help us if we run into problems? |
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A. We have a number of Training and Get started packages to assist you initially and we are more than happy to spend some time with you if required to ensure you can run the service the way you want to.
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Q. I like the standard templates but want my own design, how do I do this? |
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A. Check out our Get started package and Template design pages. We can design anything you like, if you have your own web designers please check with us first and we will provide you with guidelines that your designers must follow when creating your templates. Contact us and we will run you through the process.
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Q. Can I create forms in my e-mails? |
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A. It is possible but your results will most likely be ruined by various mail servers or clients churning up the code. It is always best to put a graphical or text link in the email to go directly to the form.
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Q. Where is the training held? |
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A. We use a number of venues in Sydney. Depending on the number of trainees we can hold these in other states. Occasionally we will hold it at your location.
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Q. I need training but am several hours from the centre of Sydney? |
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A. We can conduct training over the phone if you cannot attend a training session. It could be possible we could attend your location depending on your distance from Sydney, there may be an additional charge to do this. Please enquire.
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Q. I want to use mail2grow but have no website and do not know where to start looking? |
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A. You do not actually need a web site to use mail2grow! If you require a site our associate company web2grow can build you one on time and more importantly, under budget. web2grow specialises in building sites that use content management systems, this is a similar concept to mail2grow as they can build a site that you can enter your own content into, this puts you in full control not a high priced web designer. We can also source professional copywriters for this task if you prefer. Visit web2grow.com for further details.
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Can't find your answer here? Please list your question below and e-mail it to us and we'll get back to you within 24 hours.
